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Resident raises concerns about slow sewer-response phone routing; council pledges follow-up
Summary
A resident told the council they called twice about a sewer issue and did not get a timely response; councilors and staff agreed to investigate contact-number routing and consider policy or sticker updates to improve response times.
During new business/public comment a resident reported that they called about a neighbor's sewer issue multiple times and did not get a response. The resident said, "I called in twice, and I'm like, okay... They didn't," reporting a multi-day delay in service contact. Council members acknowledged some service delays can occur when the contractor's staff are spread across customers and said adding clarity to contact numbers and service procedures could reduce missed calls.
The mayor asked staff to follow up with the contractor and to check the posted emergency numbers; the council discussed ordering new stickers and ensuring the correct phone number is on meters and in public materials. Council asked the mayor and staff to clarify expected response times and bring policy recommendations back to the council if changes are needed.
