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Council approves $2,400 AI chatbot for city website to improve searchability
Summary
Council approved a $2,400 agreement with website vendor 'Revise' for an AI chatbot to improve document search and public access; staff said the chatbot can be installed quickly and will offer analytics and optional expanded services over time.
City staff presented a proposal to add an AI chatbot to the municipal website to improve search, agenda access and resident self-service. The staff presenter described the vendor's platform (Revise) and said the tool "gets smarter every single day" and could surface information from other government websites to improve accuracy and findability.
Council discussed contract length, query caps (the vendor discussed a 10,000 monthly-query threshold at certain price tiers) and analytics; the council approved the $2,400 agreement and asked staff to track usage metrics and review performance over time. Staff said the vendor can install the chatbot within days and provide dashboards for usage statistics.
