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Select Board debates staying with UniFirst or switching to CentOS for uniforms; decision tabled

Concord Select Board · May 5, 2026
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Summary

Board members compared the current UniFirst uniform contract (estimated remaining cost ~$38,364) with a CentOS proposal (~$22,406), discussed service-quality problems and contract exit costs, and decided to have a board member review the contract before a decision.

Members discussed problems with UniFirst’s service—missed deliveries, customer-service delays, and replacement-charge practices—and compared the cost of staying under the UniFirst contract versus switching to CentOS.

One board member cited that remaining payments to UniFirst over the contract term would total about $38,364 while the CentOS estimate for the same period was about $22,406, with a roughly $3,000 four-year gap discussed as the likely additional cost for better service. The group debated whether to pay a buyout fee (approximately $19,000 was mentioned as an exit charge) or to wait out the contract. The board agreed to table the decision and asked a member to review the contract to see whether there is an affordable exit or negotiation option.

No formal motion to change vendors was taken at this meeting; staff and a board member will examine contract terms and return with a recommendation.