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Town troubleshooting phone system after provider modem upgrade
Summary
The board heard that a modem upgrade by the town's phone provider caused telephone handsets to stop registering; the installer and Consolidated are troubleshooting and staff may switch providers if problems persist.
A committee member (S3) reported persistent problems with the town's phone system after the provider installed a new modem. "They upgraded and gave us a new modem. And now, for some reason, it doesn't want... to recognize our new phones," S3 said, describing the technical trouble. The town can still receive calls on an alternate number but staff must use a different direct number for some functions.
S3 said the phone installer is meeting with Consolidated (the phone provider) to resolve the issue and that the town may consider switching to another company if the problem is not resolved. The board asked staff to continue troubleshooting and to keep members informed of progress.
