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Hidden Springs delays Q3 billing as homeowner portal migrates to Keystone/Sync
Summary
The Hidden Springs board recorded a billing delay tied to migration from AMI/Caliber to Keystone's Sync system; Q3 invoices will be due August 1 and regular schedule is expected to resume October 1, 2025.
The minutes state the association is transitioning billing and account management from AMI/Caliber to a new Keystone-managed system called Sync. As a result, Q3 invoices were delayed and assigned a new due date of August 1; regular quarterly billing is expected to resume October 1.
The minutes say limited access to up-to-date account information remains while the migration continues and that homeowner portal updates should be available 7–10 days before payment due dates. No penalties, late-fee policy changes or dollar impacts to homeowners were specified in the recorded notes.
