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Talking Book Service survey shows demand for more Spanish titles, app improvements and faster delivery
Summary
ICfL's Idaho Talking Book Service survey reported strong customer-service feedback and requests for more current titles and Spanish-language books, BARD app improvements, and faster delivery; staff said some requests must be addressed by the National Library Service.
LeAnn Gelskey, program supervisor for the Idaho Talking Book Service (TBS), shared results from a patron survey at the Oct. 16 meeting that indicated strong positive feedback on customer service and several requests for service improvements.
Survey respondents suggested adding audio effects and music to recordings, emailing newsletters, offering more current titles and more books in Spanish, improving functionality of the Braille and Audio Reading Download (BARD) app, and faster delivery of physical materials. Gelskey said the ICfL will follow up on suggestions; several requests—such as changes to recording practices—would need to be addressed by the National Library Service (NLS), and Gelskey is sharing results with the ICfL’s NLS liaison. Commissioner Norma Staaf also noted more respondents indicated they had heard Idaho TBS ads on radio and television.
