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ICfL plans to expand digital navigator pilot with University of Idaho partners
Summary
The ICfL plans to expand its digital navigator service launched July 2023, hosting one navigator and partnering with the University of Idaho’s Digital Economy Program to place eight AmeriCorps navigators in rural and underserved areas, funded in part through DAAI implementation money.
Digital Inclusion Consultant Chelsea Summerlin told the board the ICfL launched a statewide digital navigator service in July 2023 that provides individualized help by phone and self‑guided tutorials. The Commission plans to expand the service in partnership with the University of Idaho’s Digital Economy Program; that partnership has recruited eight digital navigators through the American Connection Corps and AmeriCorps to focus primarily on rural and underserved communities.
Summerlin said the ICfL will host one navigator, and that DAAI implementation funds will be used to hire a digital navigator project coordinator and a customer service representative to support the expanded service.
