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Fire officials say new station location and upgraded reporting should cut response times
Summary
Fire-department staff told trustees that new software and a relocated Station 70 should reduce response times — an example cited was a drop from about 7 minutes to roughly 3.5–4 minutes for some personnel — and described plans to compare new CAD/measured apparatus times to historical data.
Fire-department leadership described how changes to station locations and upgrades in call-tracking software will let the village measure response-time improvements more precisely. The chief (or fire department official) explained the new software can log times for each apparatus and allow breakdowns by apparatus type; the county CAD transition expected next year should increase data granularity.
The official said repositioning Station 70 is expected to shorten some response times substantially. “When that station...we're responding on the new location, my 7 minute response time drops down to right about 3.5, 4 now,” the fire official said. Trustees asked for both aggregate response times (time from 911 call to first unit on scene) — which the public finds easy to understand — and ability to compare old vs. new data sets to quantify gains.
Why it matters: station location and response-time metrics are commonly cited justifications for capital investments in fire infrastructure. Trustees asked staff to produce simple, public-facing aggregate response metrics as well as the more detailed apparatus-level breakdowns for internal performance review.
Next steps: Staff will compare old and new datasets when the county CAD is updated and report back with both aggregate and apparatus-level response-time comparisons. The board discussed public reporting practices and asked for checks on anomalous entries that could skew historical averages.
