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Commissioners flag library website navigation issues and discuss storytelling options
Summary
The commission discussed difficulties patrons face navigating the city-hosted library web pages, high newsletter engagement, and possible foundation or Friends support for a livelier, more navigable library presence.
Commissioners and staff spent part of the July 20 meeting on outreach and storytelling, focusing on the library’s website and newsletter. Several commissioners said the city—MS templates limit navigation and that finding program details (for example, summer reading or event-specific pages) can be cumbersome; staff noted a planned chatbot and template limitations but agreed these are active problems to address.
Commissioners also noted the library newsletter performs strongly on open and click-through rates and suggested leveraging that success for broader outreach; possible options discussed included Foundation-funded collateral or a parallel, library-specific site (with staff caution about city tracking and technical constraints). The commission asked staff to collect options and return a focused recommendation to a future meeting.
