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City fiber adds subscribers, expects final EDA reimbursement and plans in‑house customer support
Summary
The fiber division reported 336 new residential subscribers YTD, a take rate of 57% and an anticipated final EDA grant reimbursement of $225,000; staff plan to bring customer support in‑house in 2027 and continue outreach to the remaining market.
Fiber division staff reported year‑to‑date additions of 336 new residential subscribers and said the current take rate across the network footprint is about 57 percent. "We anticipate receiving the final $225,000 of our EDA grant reimbursement," the presenter said, and added that the revenue forecast for calendar year 2026 had improved by roughly $18,000 as a result of recent installations.
The division plans to bring customer support fully in‑house in 2027 and will continue marketing to the remaining potential market (roughly half of the footprint). Staff noted overtime and some contractor spending have driven budget pressure this year, but overall revenue performance is near projections. No council action was taken; staff will return with more implementation details as they finalize the customer‑support transition.
