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Waverly waives tens of thousands in retroactive water charges after billing software oversight
Summary
The council unanimously waived retroactive water charges for three lake-area accounts totaling about $17,981 (Hardie accounts $3,595; Willi account $14,386) after staff determined meters were never entered into the billing system; the city will bill going forward on metered usage.
Staff reported discovery of three lake-area accounts that had never been entered into the city's billing system during a transition to new billing software: 1003 North Shore and 1005 North Shore (seasonal accounts for Barbara Hardie, connected ca. 2020) and 517 North Shore (full-time residence of Carolyn Willi, connected ca. 2021). Total unbilled water usage was reported as approximately $3,595 for the Hardie accounts combined and $14,386 for the Willi account.
The council concluded the omission was an administrative error — meters had not been activated in the billing system — and unanimously voted to waive all prior unpaid water usage charges for the three accounts and to bill going forward on metered usage (m/s/p Duske/Jacobson). Staff was directed to contact the owner at 517 North Shore to verify whether a separate irrigation meter exists and to advise the owner about the expected increase in monthly bills if heavy irrigation continues.
