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Board to invite local installer to explain Infiltrator system after installation failures cited
Summary
Board members discussed problems with an Infiltrator septic product and agreed the board should hear directly from a company representative or local installers (Chris/Jeff) before taking action; the health agent will reach out to a local installer for the next meeting.
Board members said they want a company representative and a local installer to explain how an Infiltrator product works after the health agent reported customer complaints and at least one failed installation.
The Health agent said she emailed an Infiltrator contact to request a representative attend and educate the board before any action. She also reported having a contact from a conference but was uncertain whether that person was a salesperson or an installer. A Committee member noted that a local installer (Jeff) likely handled a previous installation on Hixson Street and suggested contacting him. The Chair recalled a prior repair in Bellingham where a homeowner paid $13,000 when a unit failed and said, "So we brought that contract in." The board agreed staff should reach out to local installers and attempt to get a company representative to attend the next meeting.
No formal action to approve or reject the product was taken; staff were directed to secure a presenter so the board can make an informed decision later.
