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Residents press the commission for faster fixes and relief as water-quality complaints persist
Summary
Multiple citizens from Dover Drive and Millwood Drive reported years-long problems with discolored water and asked the city for a permanent solution, bill credits, bottled-water assistance and accelerated main replacement rather than waiting until 2028. Staff agreed to follow up, meet with residents and review prioritization.
Several residents used Citizens Forum to report chronic water-quality problems in neighborhoods including Dover Drive and Millwood Drive. A resident said crews had flushed mains nightly but households still run water for 30 minutes each morning to get clear water, called the condition "unacceptable," and asked for a meeting with city staff. The commission acknowledged the complaints and pledged to meet with affected residents and Water Department leadership to clarify timelines and next steps.
Staff said the city typically budgets $2–4 million annually for water-main replacement and that projects are prioritized; the resident delegation said their block had repeatedly reported problems since 2023 and was told replacement might be budgeted in 2028. Commissioners asked staff to escalate and schedule follow-up meetings with residents to explore temporary fixes, assistance for bottled water if needed, and whether project timing can be advanced.
