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Commissioner raises constituent concerns about high water bills after billing system change
Summary
Commissioner Chris Simmons said constituents saw unusually high water bills after a billing system realignment and asked staff to restore clearer detail (billing days and sewer averages) to billing statements to help residents on fixed incomes.
Commissioner Chris Simmons reported he had received calls and social-media tags from residents concerned about unexpectedly high water bills following a change in the billing system. He said the prior bills showed the number of days billed and sewer averages, but the new statements lack that detail, which makes it hard to understand why bills jumped.
Simmons said last month's bill covered only about 13 days for some customers and the current catch-up could produce a much larger balance that is difficult for residents on fixed incomes. He asked the city manager and utility staff to provide clearer bill detail, restore explanatory line items where possible, and report back to the commission on how billing changes are being explained to customers.
