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Board says it will meet vendor to address senior-photo complaints after families report inconsistent pricing
Summary
Board members and the superintendent said the district will meet the new senior-photography vendor after constituents reported inconsistent pricing, high-pressure sales and confusion about cap-and-gown photo release; administration said the contract does not require withholding images.
Board members reported multiple complaints from families about the districts new senior photographer, including inconsistent pricing at checkout, differing quotes for digital photo packages, and families told cap-and-gown images would not be released. Mister Roosevelt asked administrators to address a perceived lack of transparency and inconsistent customer experiences across different schools and checkouts.
"My concern is more about discrepancy," Mister Roosevelt said, describing varied quotes and scenarios parents reported. Superintendent Dr. Andy Sanko said the administration has scheduled a meeting with the vendor's executive leadership and has reviewed the contract: "We are working with families and that vendor...we reviewed the contract line by line. It does not appear in the contract." He added that Lifetouch historically provided senior portraits and that the district is still learning differences with the new vendor. Administration said it would report back after next Thursday's meeting with the vendor.
The board thanked the administration for arranging the vendor meeting and indicated it would seek clearer, consistent guidance for families about pricing, digital packages, and the timing of cap-and-gown photo release. No formal policy change or procurement action was taken during the meeting; staff said they would pursue vendor-level resolution.
