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Lancaster reviews proposed ambulance bill delinquency policy
Summary
Town Manager Jessica Cyr presented a draft ambulance bill delinquency policy; billing clerk Kellie Sabourin will work directly with patients and staff rebuilt the policy after the town's prior collection company did not renew its contract.
Town Manager Jessica Cyr presented a draft ambulance bill delinquency policy for the Select Board's review, saying the town's previous collection company did not renew its contract and staff used templates from other municipalities to recreate a local policy. She identified billing clerk Kellie Sabourin as the person who will work with patients “as much as possible” to resolve outstanding ambulance bills.
Cyr and board members reviewed the proposed language and operational approach; no formal vote was recorded in the minutes. The discussion focused on ensuring the billing clerk has authority and processes to offer payment plans or alternatives, and on intent to resume collections under a revised local policy. The minutes show the board discussed the draft policy and asked staff to continue development and bring any final recommendations back to the board.
