Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Data Analysis topic
No spam. Unsubscribe anytime.
OLO data: crisis center logged 41,610 mental‑health calls; ECC calls result in in‑person police responses far more often
Summary
OLO presented 2024 figures showing the county crisis center received 41,610 mental‑health calls; 988 and the county hotline resolve most contacts by phone, while nearly all mental‑health calls to the ECC resulted in in‑person police responses, OLO told council.
The Office of Legislative Oversight presented call‑volume and resolution data to the joint committees and highlighted differences in how entities resolve contacts.
OLO reported that in 2024 the crisis center received 41,610 calls related to mental health. The report found that for entities that provide anonymous emotional‑support hotlines (988 and the county Scribe Hotline), roughly 98.1% of contacts were resolved over the phone without police response, with only 1.9% transferred to 911. By contrast, OLO reported that 98.8% of mental‑health crisis calls to the emergency communications center (ECC) resulted in an in‑person police response, reflecting the differing roles and call types that 988 and 911 receive.
OLO also noted limited demographic disclosure among callers: only 988 and the Scribe Hotline shared self‑disclosed demographic data, and race/ethnicity disclosure rates were too low for robust analysis in some groups. OLO recommended improving demographic collection and outcome tracking to identify service gaps and target investments.
