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City rolls out Doc Access to make public documents ADA-compliant and translatable
Summary
West Covina's IT manager demonstrated a new Doc Access tool that converts PDFs into accessible HTML, adds alt text, supports 250+ languages and includes a 30-minute free Aira visual interpreting session for residents.
West Covina’s information technology team demonstrated Doc Access, a CivicPlus product the city has deployed to make public PDFs accessible. The IT manager said the system automatically converts documents into mobile-friendly HTML transcripts, adds detailed alt text for images, provides an interactive document outline and translates content into more than 250 languages.
"You can toggle back and forth between the print friendly and accessible transcript view," the IT manager said during a live demonstration, showing a budget document with charts converted into readable categories and text. The system also integrates a 30-minute free live disability assistance session via Aira and works with common screen‑reading and speech applications, staff said. Council members praised the early implementation — staff said the work was due April 2027 but was completed ahead of schedule — and asked staff to explore AI audio descriptions for video content and continued improvements to ensure keyboard navigation and captioning.
