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Residents report suspected water-meter errors; city replaces meter and pledges follow-up
Summary
Two Donald residents told the council their water meters may be faulty — one reported a June bill showing 33,000 gallons — and staff said a meter was replaced at city expense and that the city will notify the resident of next steps.
Two residents raised water-billing concerns at the Donald City Council meeting on Sept. 9, saying their meters may have been misreading for months.
Debbie Wiles told the council she believed her water meter "hasn't been reading correctly for seven or eight years," and Debi Moiser said her June bill listed 33,000 gallons of use, which she said was unlikely. Public Works Director Alonso Limones later reported that Moiser’s meter had been replaced at city expense and characterized the high reading as a one-month event. City Manager Eric Underwood was directed to communicate the meter-replacement outcome to the resident and to explain options such as temporarily shutting off water service or placing a lock on an outside spigot while a resident is away.
The council did not take formal action on billing policy at the meeting but discussed next steps for individual residents and noted that meter investigations and any billing adjustments would follow established administrative procedures. The meeting record shows staff replaced at least one meter at city expense and advised residents of practical options to prevent unmonitored use while away.
