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DeKalb outlines digital intake and dashboards to track resident requests
Summary
DeKalb County said it created a digital intake form and dashboards to track constituent submissions from Citizens Council members, and will compile annual reports showing what the council processed.
At the meeting, county staff described a digital intake process for council members to submit resident concerns and said submissions will be routed into the county’s tracking system so cases can be monitored to resolution. The CEO said the intent is to quantify the office’s work and provide annual reports showing how many community issues the council and county addressed.
Singletary said the county engaged an external auditor and built consumer‑facing dashboards so staff can view constituent requests in real time. She told council members that once an intake is submitted the office will take responsibility for follow-up, though members may choose to nudge departments if they prefer to remain involved in follow-up.
"Everything that you send us will go to the council...website," Singletary said while explaining the portal and the process for tracking and reporting constituent requests. She added the county will create reports listing Citizens Council members and the issues that are in the pipeline so members can see status updates.
