Resident praises Cabarrus County child support staff for 'professional' and 'approachable' service

A resident addressed the meeting to describe how Cabarrus County Child Support staff helped him secure support and rebuild his relationship with his child. He said he became a father at 19, had been homeless three years earlier, and that the county’s assistance over the past five years produced a reliable outcome for his fourth child.

The resident credited the local office with strong service delivery. "The level of professionalism was outstanding," he said, and added that staff "were also approachable" and provided clear information to walk him through the process. He said the office’s accessibility and the staff’s knowledge of rules and regulations made a marked difference compared with prior experiences in other jurisdictions.

He gave a brief personal history to explain the stakes: his first child gave him focus to complete college, he received a scholarship to Cornell University, and later earned a law degree (spoken in the record as "Florida muse University"). He said his first three children were born during a marriage that lasted almost 17 years, and two of those children used the New York state child support system; his fourth child’s case was handled in Cabarrus County.

The resident described the county’s work as both fair and balanced and said it "saved me and inspired me further." He tied the practical outcome to family stability, saying the result made his relationship with his child "very rewarding" and would help avoid trauma and uncertainty about future financial support.

The remarks were delivered as public comment; no formal vote or action was recorded in the transcript on this item. The resident repeatedly praised the county staff’s professionalism and approachability and urged recognition of the office’s positive role in his case.