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Council approves 20% billing adjustment for 105 N. Elm after radio-read failure
Summary
Council waived penalties and interest and approved a 20% adjustment ($1,416) to a $7,080.79 bill at 105 N. Elm after a year-long radio-read outage left more than 500,000 gallons unbilled.
The Three Oaks Village Council on May 13 approved a 20% adjustment totaling $1,416 on a large water bill for the property at 105 N. Elm Street after staff reported a radio-read system failure had prevented monthly meter reads for roughly one year.
Manager Faulkner reported the meter itself recorded usage correctly but the radio-read system did not collect monthly readings for about a year, creating an accumulated bill of approximately $7,080.79 for more than 500,000 gallons of water usage. Council reviewed billing calculations and prior Public Service Committee recommendations; members voted to waive penalties and interest and to apply a 20% adjustment.
The minutes do not identify any suspected unauthorized use or the precise billing-period dates; staff were directed to apply the adjustment and communicate the outcome to the customer.
