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Council discusses website 'report a concern' responsiveness; staff to add clerk support
Summary
Councilmember Beth Sauter raised constituent complaints about the website 'report a concern' button and requested better follow-up and photos of elected officials on the site; City Administrator Deven Markley said the button currently routes to him and the City Clerk will assist with monitoring and voicemails.
Councilmember Beth Sauter reported citizens told her they never received responses after using the city website’s 'report a concern' button and asked for changes, including placing photos of elected officials and department heads on the site to be more personable.
City Administrator Deven Markley said the button routes an email to him; he triages incoming reports and routes them to departments. Markley said he had been out a week when one reported concern timed up and that the City Clerk would assist with monitoring the button and voicemails going forward. Markley also noted that the transition to a new website left some items not ported correctly, which contributed to older or incomplete information appearing on the site.
There was no motion; council asked staff to consider assigning monitoring responsibility and improving responsiveness.
