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Utilities outline expanded relief: Pepco, WSSC and Washington Gas point to funds and payment plans
Summary
Pepco, WSSC Water and Washington Gas described bill-support measures — including budget billing, payment arrangements and new relief funds — and encouraged residents to enroll and use available tools while regulatory issues are pursued.
Pepco's Danielle Friedman described in-person and online customer-support tools and said Pepco is rolling out a second round of its customer relief fund. "We are very happy that we're rolling out a 2nd round of our customer relief fund... here in Maryland, we're rolling out $750,000 more dollars for energy assistance," she said, and urged residents to use budget billing, payment arrangements and an assistance finder tool.
WSSC Water's Courtney Edmonds and Leticia Carolina Powell highlighted water-specific programs: FY25 assistance ($1.4 million to more than 4,200 Montgomery County customers), a water-fund partnership with the Salvation Army, a CAP program that waived fees for customers, and a CAP Leak Repair Program providing up to $9,000 per customer for eligible leak repairs. Washington Gas described installment plans (up to 12 months generally and up to 24 months for customers receiving energy assistance), budget billing, and enrollment pathways through its portal or call centers.
Panelists emphasized that outreach is a key part of ensuring households use aid: the PSC and utilities encouraged county offices and constituents to help spread information and to engage in public dockets when possible.
