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Westfield Fire reports rising call volume and one billable run last month
Summary
Fire Department reported a 5% year‑over‑year increase for June and said call volume is on pace for a 10–11% annual increase; staff noted a CAD upgrade caused temporary data gaps and that only one of ten possible billable events was ultimately billed.
Rob Gaylor of the Westfield Fire Department told the board the department saw a 5% increase in call volume from June to June and is "on point to see about a 10 to 11% increase in our overall call volume for the year," projecting about 12,100 runs by year end. He said a recent CAD upgrade caused an eight‑hour outage that required county staff to manually re‑enter some runs, which will necessitate additional data work for next month's report.
Gaylor provided operational detail: an average month is about 510 calls with 67 false alarms (around 13%), and mutual aid patterns show the department giving and receiving aid with Noblesville, Carmel and Sheridan. He also said the department identified 10 possible billable events last month and after review only one was ultimately billable.
