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Board reviews leak-adjustment rules after approving water-bill reduction request
Summary
The board heard an adjustment appeal for a resident's water bill and discussed the town policy allowing one verified leak adjustment per year; a motion to accept the specific adjustment was made but a roll-call vote was not recorded in the transcript.
The board considered a water-bill adjustment request for Russ Chapman after a pipe leak; Speaker 7 described the leak and the assistance provided, and Speaker 3 moved to accept the adjustment. The board discussed the town's leak-adjustment policy: Speaker 1 said "Everybody's allowed to have 1 adjustment a year if they have water leak," while others emphasized the need for proof of repair and receipts before an adjustment is approved.
Board members noted the policy's limits: an adjustment is a one-time courtesy per year and residents must show repair receipts. The board did not record a formal roll-call vote in the transcript, and members discussed reminding customers to report abnormal consumption early to avoid large bills; the motion's outcome is not recorded in the transcript and was left without a documented tally.
