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Council reviews Invoice Cloud auto-pay option for bilingual billing and reminders
Summary
Treasurer Jessica Bragg presented Invoice Cloud as an opt-in, bilingual billing and auto-pay option that stores two years of statements, generates reminders, and uses "double encryption." Council asked staff to investigate further and consider waiving fees for seniors.
Treasurer Jessica Bragg presented information on Invoice Cloud, an online billing and payment vendor, and described features the council found useful: bilingual interface, two years of stored statements, automated reminders, and vendor security claims that the platform is "authenticated with double encryption." Bragg and the mayor discussed offering a designated computer at city hall and staff assistance to help residents sign up.
Council members expressed that the service would be helpful for residents who have difficulty traveling in bad weather and asked staff to investigate fees and the feasibility of waiving charges for seniors. Setup was estimated to take about three weeks and the vendor would assist with community outreach; council took no formal vote at this meeting.
