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Selectboard asks for more detail on Rural Solutions billing to control costs
Summary
Member Cary Sandvig requested a more detailed breakout of Rural Solutions billable units, noting some phone time could be handled by email to reduce costs; the board asked for additional information from the vendor.
Selectboard Member Cary Sandvig raised concerns about the monthly Rural Solutions billing and requested a more detailed breakout of billable tasks. Sandvig said some support interactions — including phone time billed for ticket resolution — could be handled via email to lower costs, and he asked the vendor to clarify which billable units are driving charges.
Board members did not take immediate action beyond requesting additional information; the Selectboard will review the vendor-provided breakout when it is available and determine whether contract or process changes are needed to control recurring expenses.
