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Council approves $112 credit for new-home irrigation coupler failure
Summary
Councilors approved a roughly $112 credit for a newly built home after staff said a coupler failure caused an overage; staff used the average of months before and after the break (about $78) to estimate the relief amount.
The council approved a modest utility credit for a recently built home after staff explained a contractor-installed coupler failed and produced a short-term consumption spike.
Staff showed the account's consumption history and told council the resident's typical monthly charges ran around $76'$79; staff said the customer requested relief of approximately $112 and recommended partial relief rather than waiving the entire high month. "She was at $76.45 the month before, $79.31 after," the city manager said when summarizing the billing averages. Councilors debated whether responsibility lay with the contractor or the homeowner; several said the circumstances justified a one-time credit for this account.
A councilor moved to approve the requested waiver (approximately $112); another councilor seconded and the motion passed by roll call.
