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Council clarifies owners-vs.-renters water-account policy; staff cites improved landlord communication
Summary
Council approved a water utility policy that aligns formatting across policies and discussed steps to avoid surprise shutoffs for renters, with staff noting they now have a direct landlord contact and send multiple reminders before shutoff.
The City of Montrose City Council approved an updated water utility owners-versus-renters policy that staff said contained no substantive policy changes and primarily aligned language and formatting with other utility policies. Council discussion focused on preventing renters from experiencing unexpected shutoffs and improving communication with landlords.
Staff said the city has made progress in communicating with renters and landlords, noted they now have a direct contact for concerned properties, and said they typically send reminders in advance of shutoff actions. Council members asked whether notices could better inform renters when landlords have not paid; staff said renters have options to pay and then seek reimbursement from landlords but acknowledged lease arrangements can complicate fairness. Council approved the policy as presented.
