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IT director reports 363 closed tickets, intercom power supply backordered
Summary
IT Director David Rodriguez reported 363 tickets closed since October, 45 open, progress migrating devices to Windows 11, and an intercom outage requiring a backordered power supply from vendor EFCO; he also updated the board on E-rate discounts.
David Rodriguez, the district's IT director, told the board his team closed 363 tickets since the last meeting and has 45 currently open. "It's actually a little slower for us so we're gonna kick it up a little notch," he said, describing routine maintenance and device migrations.
Rodriguez said an intercom system went offline after a power outage and diagnosis showed a failed power supply; the replacement part was backordered from EFCO because the system is older. He also noted the district will receive E-rate discounts on internet and certain licenses and plans targeted license reductions for infrastructure items such as firewalls and access points.
Rodriguez said the IT team performed device maintenance during the holiday break, migrated many middle-school devices to a cart model, and will continue preventive work to prepare for upcoming state testing.
