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Selectboard presses for IT fixes after Town Office cameras fail to connect
Summary
Town Administrator reported ongoing Wi‑Fi and camera connectivity problems at the Town Office and an active support ticket with contractor VC3; Chair Tim McGowan directed staff to contact VC3 and suggested withholding full payment until service is restored.
The Town of Lincoln Selectboard on Feb. 3 took up ongoing technology problems at the Town Office after Town Administrator Trish Waugh reported the building’s cameras cannot be connected to the network. Trish told the board she is “working with VC3 on the Wi‑Fi conductivity issues” and that VC3 “is monitoring the network.”
Chair Tim McGowan urged a more forceful follow‑up, instructing Trish to notify VC3 directly. “Tim requested that Trish email Joe at VC3 and to short‑pay on invoices until service issues are resolved,” the board’s minutes state. Selectboard members discussed whether the fault lies with VC3 or with Waitsfield Internet service, but Trish said she believes the town’s network equipment is the likely cause and has an active ticket with VC3.
Beyond network connectivity, the board discussed building security and weekend custodial supply issues after staff reported soap, tissues and paper towels missing when cleaners arrive on Mondays. McGowan offered a quick lock‑change solution — noting a family member who can install locks immediately — and the board also discussed a temporary outside camera option, with member Joe Martell suggesting a battery‑powered trail camera to monitor activity until permanent systems are restored.
The board did not adopt a formal vendor sanction or change VC3’s contract during the meeting, but directed the administrator to continue pursuit of repairs and to coordinate billing adjustments if problems persist. The board’s follow‑up schedule includes further updates at upcoming meetings.
