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New meter-reading system reported to be working; tech support helped North Troy transition
Summary
Staff told the board the new meter-reading system worked well overall; tech support assisted remotely to correct digit/parameter issues, and staff said monthly usage is calculated by subtracting the previous quarter’s reading.
Staff member (S4) and the Chair (S1) described the launch of the new meter-reading system and remote troubleshooting with vendor support. S4 praised the vendor’s help: “They're the tech support... they're excellent,” and said staff did remote work with the vendor to get readings aligned for North Troy meters.
Committee member (S2) asked how the system reports monthly usage when meter counters keep accumulating; the Chair explained that monthly use is produced by subtracting the previous quarter’s reading from the current reading. Board members recommended spot-checks of several meters to validate readings and avoid overcharges to customers.
Why it matters: Accurate meter readings feed billing and customer trust. The board asked staff to spot-check readings on a sample of meters before the next billing cycle to reduce the risk of billing errors.
