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Board discusses online tax-payment options and reconciliation concerns
Summary
Staff presented municipal payment platforms used by nearby towns (example fee: 2.68% + $3) and flagged questions about transaction volume, payer identification, and minimums before the town adopts an online payment processor.
Staff member (S4) reported a review of municipal online-payment options used in nearby towns and described a common fee structure: "it says 2.68% will be charged in addition to a $3 minimum," which would be paid by the taxpayer rather than the town. S4 said the Fairfield site appeared to require a user sign-in that could allow the town to reconcile payments to property addresses, but emphasized more questions remain about transaction volume and any minimum-fee conditions.
Committee members raised data-reconciliation concerns, noting the town needs a reliable way to match a payment (for example, a credit card deposit of $8,300) to the paying property or taxpayer before adopting a system. The board asked staff to follow up with the vendors and with the town treasurer to clarify tracking, refund/charge structures, and whether the vendor imposes monthly minimums that could affect smaller towns.
