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Library reports SymphoneyWeb slowdowns; SCLS investigating
Summary
Staff reported server response issues with SymphoneyWeb that may be linked to patron accounts with long reading histories; the South Central Library System (SCLS) is investigating and testing.
Library staff told the board that SymphoneyWeb, the library's catalog/account platform, is experiencing server response issues. Minutes note some slowdowns may be related to patron accounts with large reading histories and that SCLS is investigating and conducting tests to identify the cause and a fix.
No timeline for resolution was recorded in the minutes and no patron data or numbers were disclosed. The board recorded the issue for operational follow-up and SCLS involvement.
