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PUB approves customer service budget; credit‑card processing fees to start Oct. 1, 2026
Summary
The board approved the customer service fund budget and heard that credit‑card processing fees will be implemented Oct. 1, 2026, as a pass-through percentage on online payments; staff said this will yield about $1 million in savings to the department.
Staff presented the FY27 customer service fund preliminary budget and a policy to implement credit‑card processing fees beginning Oct. 1, 2026. The fees will be charged as a percentage of online payments to residential and commercial customers; staff estimated implementation could result in approximately $1,000,000 in savings to the department. "Implementation of the credit card processing fees, which will begin 10/01/2026," staff said during the presentation.
The customer service pro forma shows $9.9 million in both projected revenue and expenditures for FY27. Board members discussed consumer payment options and noted residents could avoid the fee by switching to alternative payment methods such as e‑check. The board moved and unanimously approved the customer service fund FY26–27 operating and capital budget.
