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OGI says Luma open enrollment and Regence transition largely successful despite implementation challenges
Summary
Group Insurance Benefits Manager Justin Seaman told the committee the first Luma open enrollment coincided with a carrier change and a gap period; most enrollees were processed but staff faced configuration and end-user issues and several resignations during the implementation period.
Justin Seaman, Group Insurance Benefits Manager, gave the committee an FY25 plan-year overview on Aug. 21. Seaman said this was the first Luma open enrollment and that it coincided with a carrier change and a gap period; he characterized enrollment as largely successful despite some end-user and configuration issues.
Seaman told members that the transition to the Regence medical plan has been successful from an account-management perspective and that Regence staff have been responsive. He also said OGI experienced an unprecedented volume of emails and phone calls during the change and that several OGI staff resigned between open enrollment and the early go-live period, which increased implementation strain.
