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Troy officials review dispatch process and hurdles to in‑house medical dispatching
Summary
Council questioned whether the city could do EMS dispatching; communications manager Sam Kale said EMD requires initial 72-hour training, ongoing QA and continuing education, and radio/ interoperability issues remain.
Council members asked whether Troy could improve total response time by bringing emergency medical dispatch in‑house. Sam Kale, the city communications manager, explained the requirements: initial Emergency Medical Dispatch (EMD) training is 72 hours and must be paired with a quality‑assurance program and continuing education. "There is QA objectives that you have to do and you have to meet in order to be a properly trained EMD facility," Kale said.
Kale and staff also noted operational hurdles beyond training: the city must verify jurisdiction for multi‑provider calls (Troy uses Star; neighboring Clawson uses Universal), and there are radio interoperability and encryption issues that complicate direct dispatching to provider units. Staff said both Star and Universal maintain EMD-certified centers that currently complete medical dispatch after the city PSAP verifies call details.
