Troy reviews first six months of Star EMS service; staff recommend continued monitoring

The Troy City Council held a special meeting in July 2026 to review the first six months of emergency medical services under the city’s contract with Star EMS. City Manager Estaszio opened the review and said the purpose was to examine quantitative and qualitative data, answer council questions and identify next steps.

Chief Oliver and city staff walked the council through how Troy arrived at its current EMS model and the operational changes since Star EMS began service earlier this year. Bob, who helped prepare the feasibility and monthly reports, said the monthly reporting has been standardized after early inconsistencies. "This month in June, it got up a little bit over 500," he said, describing call-volume patterns that ranged from a spike above 800 the first month to an average of 400–600 in subsequent months. Staff presented 90th‑percentile response-time charts and comparisons to prior data and national benchmarks.

Council members focused on response-time goals: the Fitch feasibility study recommended a 6‑minute travel-time target for certain benchmarks, the city’s agreement references a 6‑minute objective, and the Oakland County Medical Control Authority standard measures response from unit notification to arrival and is effectively a 9‑minute standard. Bob cautioned that the Fitch figure was theoretical and based on 2023 input data: "We haven't reached that goal yet, but... the 6 minute mark is the travel time goal," he said.

City staff recommended continuing monthly meetings between police, fire, communications and Star EMS to address operational issues, to post consistent reports, and to conduct a full review after a year of data in Q1 2027. "We're gonna be providing that monthly information to you folks," Estaszio said, noting the collaborative meetings are ongoing. The council adjourned with no formal motions or votes on the contract itself.