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District completes MFA, launches bus app and logs 1,800 IT helpdesk tickets in past year
Summary
Casey Hampton reported completion of MFA for PACE compliance, availability of Swank streaming to avoid copyright issues, a new bus app for parents, and about 1,800 IT helpdesk tickets closed in the last year.
Casey Hampton reported that multifactor authentication (MFA) is now complete to meet PACE requirements and that Swank streaming is available for staff, which the district said will eliminate copyright issues from staff using consumer streaming services. Hampton also noted a new bus app is available for parents of riders and that the IT helpdesk completed approximately 1,800 tickets during the last year.
Staff framed these items as both compliance and service improvements to reduce legal risk and improve parent communication. The board did not take formal action on technology items at this meeting but acknowledged the completion of PACE-related steps.
