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Transit director reports ridership gains, zero trip denials and launches automated passenger notifications
Summary
Shannon Ryan reported increased ridership, sustained zero trip denials and introduced automated passenger notification features (advance reminders, arrival alerts, email/text options) to reduce no-shows and improve cost efficiency; commissioners discussed opt-in preferences and possible service-area flex changes.
Shannon Ryan, the county transit director, reported rising ridership compared with last year, a fourth month of zero trip denials and steady senior-service volumes (about 1,400 trips per month). Ryan described a new passenger-notification system that will provide advance reminder calls, 15-minute arrival alerts and optional email/text notices intended to reduce no-shows and lower operating costs.
Ryan said the system will ask the rider's communication preference at booking: "We're gonna do that at the time of booking." Commissioners and staff discussed options for voice calls versus text and the potential to expand flex service into fringe neighborhoods such as Montville if demand and mapping justify it. The transit team will continue outreach and staff training as notifications are rolled out.
