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Intake staff report steady caseloads; agency notes rise of 25 out-of-home placements

Lancaster County Children and Youth Agency Citizens' Advisory Committee · May 19, 2025
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Summary

Staff told the advisory committee intake workers carry roughly 20–30 cases, four paid interns will start in June, and the agency has 25 more out-of-home placements this year compared with the same period last year.

Staff and leadership told the advisory committee that intake caseworkers typically carry about 20 to 30 cases and that the agency expects four paid interns to begin in June after required training. Quality Assurance Director Kelley Zipp and Intake Director Kara Davis described onboarding steps and shadowing schedules for interns.

Executive Director Crystal Natan reported an increase in out-of-home placements, saying the agency "currently have 25 more placements this year than last year at this time." Board members discussed caseload distribution and training options; Kurt Miller offered to provide a short training on Children and Youth terms for a future meeting.