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Indigo says transit policing, outreach and trespass enforcement reduced incidents at Carson Transit Center
Summary
Indigo described increased coordination with IMPD, deployment of off‑duty security, a social service outreach coordinator, new signage, restroom policy changes and a pilot turning off public Wi‑Fi; staff said these steps have reduced problematic congregations and improved conditions for riders and operators.
Indigo operations staff described a set of safety and security measures they say have reduced incidents at the Julia Carson Transit Center and along key corridors.
Annette Darrow told the committee Indigo has worked with Indianapolis Metropolitan Police Department leadership and has contracted with Nolan Security Services to provide off‑duty officers and a director of security enforcement with law enforcement experience. “We have a director of security enforcement, Tony Craig, who is a former police chief…so he really knows how to speak the language,” Darrow said. She also described a social service outreach coordinator who engages riders in crisis and connects them with services, and she said Indigo has instituted clearer signage, restroom policy changes and a pilot that turned off public Wi‑Fi to reduce loitering.
Chair Jared Evans voiced frustration about repeated overdoses and questioned why arrests had not occurred; Darrow replied that trespass enforcement and arrests have increased when individuals return after being trespassed. Councilors commended the steps but also urged continued attention to rider comfort and staff morale, noting that heavy signage can make regular riders feel unwelcome. Indigo officials said IMPD blitzes and off‑duty security presence are part of a layered approach.
