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County moves backend to Freshdesk as help-desk sync remains pending; Spillman servers and Windows 11 upgrade planned

Iron County IT Committee · February 19, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

IT reported the Freshdesk backend is complete but Office 365 synchronization remains; Computer Doctors are handling help-desk demand while IT focuses on security projects. The county also plans a Spillman server upgrade for the sheriff's office and a Windows 11 rollout that may require replacing about 20–30 computers.

Danny Gardner told the committee the backend for the new Freshdesk help-desk system is complete; synchronization with county Office 365 accounts still needs to take place. He said Computer Doctors have been kept busy with help-desk tasks as his attention focused on a backlog of building-security projects.

Gardner also listed other major budgeted IT projects for the year: an upgrade of Spillman servers at the Iron County Sheriff's Department and a county-wide upgrade to Windows 11. He said approximately 20–30 computers will likely need replacement for compatibility; Windows 11 has already been deployed on new computers without reported issues.

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