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IT director outlines help-desk launch, ROD data migration and digital voucher filing
Summary
Danny Gardner said he is awaiting resolution of a Freshdesk ticket before launching the new help-desk system, is working on a migration for Recorder of Deeds data, and is implementing a digital filing system for county check vouchers called the Invoice "I Drive."
Danny Gardner told the committee he is waiting for an open ticket with Freshdesk to be resolved before launching the countys new help-desk system. He said he also is working on a migration to a new Recorder of Deeds (ROD) data system.
Gardner said IT is implementing a digital filing system for county check vouchers called the Invoice "I Drive" and is working with Workhorse to determine whether individual department data can be imported more easily. Committee members asked for future updates on the Freshdesk launch and the ROD migration timetable.
