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County discusses text-to-911 workflow and retention; vendor follow-up required
Summary
Officials walked through how text-to-911 alerts appear to dispatchers and acknowledged they do not know how long text messages are retained; they will check retention details with the vendor (3rd Signal).
Agency official explained the text-to-911 process used by dispatch: text alerts pop up on a specialized terminal and the dispatcher handles responses via text; the system supports preloaded quick responses to assist victims who cannot speak. "Everything's done through text," Agency official said, describing the interface and preloaded replies dispatchers can send.
Chair and Agency official agreed the retention length for text-to-911 is unclear and needs vendor confirmation. Agency official said he would contact Ryan at 3rd Signal (the vendor responsible for the text-to-911 setup) to determine how long those texts are retained and how they can be linked or attached to Central Square incident records.
