Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Transcription Integration topic
No spam. Unsubscribe anytime.
Officials explore Central Square integration and transcription accuracy for 9-1-1 calls
Summary
County staff discussed linking recordings and transcriptions to Central Square and the potential benefits of a Zetron/Prepared transcription demo; they also raised concerns about accuracy for Native American names and plan to work with vendors on custom dictionaries.
Agency official described a possible workflow where the transcription tool (Prepared, now part of Zetron) would transcribe calls live and attach the text to Central Square incident records. He said such a setup could let dispatchers and investigators review a text attachment alongside the audio and that vendors have demos ready.
Several speakers raised concerns about transcription accuracy for Native American last names and other local vocabulary. Agency official said developers can add local names to the system dictionary to improve recognition; the group agreed to follow up with the vendor contact in Washington and to schedule a demo. "You would get somebody from Alabama that says, hey Tony Hawk is over here," Agency official said as an example of misrecognition, underscoring why local vocabulary needs tuning.
