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SPIN operator model, device mix and data ownership detailed to commissioners
Summary
Denver South and county staff described SPIN's active management model, reported that e-scooters are preferred by users over e-bikes in shared deployments, and said the county would own data through contract terms.
Presenters described SPIN as the proposed operator and explained the operator's active management model — crews collect, charge, rebalance and maintain devices daily from a local Centennial facility. Daniel Hutton said active management reduced clutter and helped limit incidents: "They go out. They have shuttles or they have vans, to pick up the scooters and charge them. They have a facility locally in Centennial where they take these things to charge them and maintain them."
On device mix, presenters said early deployments started with both scooters and e‑bikes but shared-use demand has trended strongly toward scooters. Hutton said the initial area began with 25 scooters and 25 e-bikes, grew to roughly 90 scooters and 25 e-bikes in one zone, and that SPIN holds operational data including unmet-demand metrics that the presenters did not include in the packet but can provide on request. "SPIN does have that data," Hutton said about unmet-demand reporting.
Why it matters: device management, rebalancing and access to operational data determine user experience and the county's ability to measure program success. Commissioners asked for unmet-demand metrics and for routing guidance to be integrated into the app to reduce conflicts at busy crossings.
