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IT manager Charisse Nunley says town IT is now 'managed' after multi-year overhaul
Summary
Charisse Nunley told the Finance Committee Eastham has moved from a 'chaotic' IT environment to a managed one, citing firewall replacements, automated patching, daily backups and a 180-device inventory; several purchases were grant-funded.
Charisse Nunley, Eastham’s IT systems manager, told the Finance Committee on July 23 that the town’s information-technology environment has moved "from chaotic to a managed environment," with upgraded firewalls, automated patching and documented processes.
"We're in a managed environment," Charisse said, describing a multi-year effort that included replacing endpoint protection, installing high-availability SonicWall firewalls at town hall and the library, and consolidating servers into a virtualized cluster. She said the firewall purchases were supported by grants of about $25,000 apiece, and that the town now has daily backups through Datto and an asset-audit capability that tracks 180 devices and usernames.
Charisse described tools that automate software installs and security patches (Kaseya), and documentation efforts using IT Glue to preserve network topologies and vendor contacts. She told members the move to a Nextiva voice-over-IP phone system reduced recurring phone costs and left a roughly $50,000 capital article unspent for other uses. Committee members praised the work and noted the value of managed services and disaster-recovery testing.
