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Board clarifies complaint escalation: refer to principal then superintendent
Summary
Board reaffirmed the district complaint process: board members should refer complaints to school staff and the superintendent and not try to resolve individual complaints themselves; formal complaints should be submitted in writing and follow policy.
Board members reviewed complaint handling language and emphasized that complaints about schools should be referred along the administrative chain. Presenter (S3) summarized the expectation: "When such complaints are made to a board member, the board member shall refer the person making the complaint to the superintendent or designee." This was discussed as an important protection to ensure consistent handling and to respect administrative roles.
Members clarified that formal complaints should be submitted in writing following district policy and that the superintendent or designee will keep confidential details when requested while encouraging transparency where appropriate. The board asked staff to include a cross-reference to the district policy sections on discrimination and harassment complaint processes when the working agreement is distributed.
No changes to policy were adopted; direction to staff is to add references to the formal complaint filing steps and relevant policy citations in the working agreement document.
